By accessing or using the services provided by Paratus Health, Inc. (“Paratus,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our services.
Paratus provides AI-powered prior authorization (PA) outsourcing services for medical practices, including PA submissions, follow-ups, appeals, and related workflow automation. Our services integrate with electronic health record (EHR) systems, including athenahealth, to monitor orders and automate the prior authorization process on behalf of your practice.
Our services are intended for licensed medical practices, healthcare providers, and authorized representatives thereof. By using our services, you represent that you are authorized to act on behalf of your medical practice and to enter into agreements governing the handling of protected health information (PHI).
Use of our services requires the execution of a Business Associate Agreement (BAA) as required by HIPAA. By engaging our services, you agree to enter into a BAA with Paratus Health. The terms of the BAA are incorporated into these Terms by reference.
You agree to:
Fees for our services are set forth in your service agreement with Paratus. We offer per-authorization and retainer-based pricing. Fees are due as specified in your agreement. We reserve the right to suspend services for non-payment after reasonable notice.
All technology, software, algorithms, and content comprising the Paratus platform are the exclusive property of Paratus Health, Inc. You are granted a limited, non-exclusive, non-transferable license to use our services solely for your internal business purposes. Nothing in these Terms transfers any ownership rights to you.
Our services are provided “as is” and “as available.” We do not guarantee that prior authorization submissions will be approved by payers. Paratus is a technology and outsourcing service provider and does not provide medical or legal advice. Approval decisions rest solely with insurance payers.
To the maximum extent permitted by law, Paratus shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to lost revenue from denied prior authorizations. Our total liability shall not exceed the fees paid by you in the three months preceding the claim.
Both parties agree to maintain the confidentiality of the other's proprietary information and to use such information only as necessary to perform under these Terms. This obligation survives termination of the agreement.
These Terms remain in effect for the duration of your use of our services. Either party may terminate upon written notice as specified in your service agreement. Upon termination, we will return or destroy PHI in accordance with our BAA and applicable law.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Santa Clara County, California.
We may update these Terms from time to time. We will notify you of material changes with reasonable notice. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
For questions about these Terms, please contact: